Service Agreement

1. Delivery, Setup & Logistics

Setup Access Window: AB BLOOM will deliver and set up all rented items prior to the scheduled start time. The client or venue must grant venue access at least 60 minutes prior to the scheduled delivery time.
Service Territory & Mileage Fees: Delivery is complimentary within the Kansas City Metropolitan Area. For locations outside the KC Metro area, delivery is charged at a rate of $1.50 per mile. AB BLOOM will contact the client via email, text, phone, or social media messaging to confirm any additional delivery charges prior to the event.
Venue Location Changes: If the event venue location changes prior to event day, no fee will apply unless the new location falls outside the standard KC Metro delivery zone.
Late Pick-Up Fees:
- Any scheduled pick-ups occurring after 10:00 PM will incur a late pick-up fee of $50.00 per hour for every hour past 10:00 PM.
- If items are unavailable for retrieval at the agreed-upon pick-up time, a $100.00 late pick-up delay fee will be assessed in addition to any applicable late hours.
On-Site Changes: Day-of requests for additional inventory, equipment modifications, or extra labor at delivery are strictly prohibited unless requested and approved prior to the event date.
Client-Supplied Attachments: If the client requests neon signs or third-party decor to be mounted on AB BLOOM props or backdrop structures, the client must supply all required mounting components, power supplies, and adapters.

Deposit: All bookings require a non-refundable deposit to secure the event date. Deposits are applied toward the total order balance.
Payment Schedule:
- Standard Inventory: The remaining balance is due in full no later than 14 days prior to the event date. Bookings made within 14 days of the event require full payment at the time of booking.
- Custom Items: All custom-built, custom-ordered, or personalized items must be paid in full prior to fabrication and/or the event date.
Processing Fees: A 3% processing fee applies to all refunds issued for payments originally made via credit card, debit card, or electronic payment methods. Cash payments are exempt from this processing fee.

60+ Days Prior: Order modifications may be requested up to 60 days before the event date and are subject to inventory availability.
Under 60 Days Prior: Any requested order modifications submitted less than 60 days prior to the event will incur a flat modification fee equal to 20% of the original invoice total (e.g., a $1,000 invoice will incur a $200 modification fee).
Date Changes: Date transfer requests submitted less than 60 days before the event incur a $120.00 date-change fee, subject to calendar availability.

Under 60 Days Prior: Due to product customization, scheduling commitments, and lost business opportunities, cancellations made less than 60 days prior to the event date will result in the forfeiture of the non-refundable deposit and all balance payments made to date.
Custom Bookings: For specialized or unique custom orders, AB BLOOM reserves the right to bill for materials already ordered or work completed prior to cancellation.
All cancellations are enforced uniformly regardless of circumstance, force majeure, or underlying situation.
All refunds will be made to the original form of payment
Custom Bookings Canceled 90+ Days Prior: Custom orders canceled 90 or more days before the event date qualify for a partial refund consisting of the total invoice amount minus:
1. The non-refundable deposit;
2. A 25% Loss of Business (LOB) fee calculated from the total invoice; and
3. The standard 3% electronic payment processing fee (if applicable).

Normal Wear & Tear: AB BLOOM accounts for standard, minor wear from event use (e.g., minor detachment of small greenery or faux flower petals).
Equipment Relocation: Rented props and decor must remain in their original setup position. Do not move props after installation. If your schedule requires items to be relocated during the event (e.g., room flips), you must notify AB BLOOM in advance to schedule a formal Room Flip Service (subject to availability and additional service fees).
Damaged, Lost, or Stolen Property: The client assumes full financial responsibility for equipment from delivery through pick-up. AB BLOOM reserves the right to bill the client for any damaged, broken, misplaced, stolen, or unreturned inventory. Missing or destroyed items will be billed at full retail replacement value.

Privacy: AB BLOOM will not sell, distribute, or share client contact or personal information with third-party vendors or outside organizations. All saved personal information is securely deleted following the completion of the event.
Right of Refusal: AB BLOOM reserves the right to refuse service, terminate contracts, or vacate event premises for legitimate safety or conduct reasons, including client or guest misconduct, disruptive or threatening behavior, policy violations, or unsafe working environments.
Equal Opportunity: AB BLOOM is an equal opportunity provider and strictly prohibits service discrimination based on age, race, ethnicity, religion, disability, sexual orientation, or any other legally protected class.